Complaints

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Complaints procedures

All complaints are sent to the Compliance and Compliance Officer in writing, at the email compliance@dinar.sa, who in turn notifies the customer of receipt of the complaint in addition to the company’s procedures for considering the complaint.

- The company seeks to settle and resolve complaints within 60 days of receiving them, and within 30 days of receiving the complaint, the customer will be contacted either:

  • A response letter, stating that the matter is still under investigation.
  • Send a final response, explaining how to resolve the complaint.

- If the complaint is not resolved within 30 days from the date of receipt, then within 60 days from receipt of the complaint, the customer will be sent either:

  • Final response.
  • Another response, explaining why the matter is still under review as well as the expected time frame for a resolution.

- After completing the complaint, the company will immediately do the following:

  • Informing the complainant in writing of the settlement and resolution of the complaint.
  • Providing the complainant with clear conditions for treatment, if any.
  • Commitment to the terms of compensation if the complainant accepts them.
Complaints form

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9200 06151

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تحذیر Risk Warning

The work of Dinar Investment Company's team is limited to executing financial and investment activities, including securities trading, investment and fund management, custody, and arrangement, all within the scope of the granted license. Regarding platform financing, Dinar's role is to receive financing applications, review submitted information and documents, verify the entity's registration data and relevant basic information, and then present these opportunities to investors in accordance with the Capital Market Authority's requirements and regulations concerning securities offerings and ongoing obligations. Dinar emphasizes that presenting investment opportunities does not, under any circumstances, constitute investment advice or a recommendation to invest. Some or all investments available through the platform may involve a high degree of risk, are not guaranteed or insured in any way, and may be subject to a range of risks, including the risk of default by the issuer (the financing applicant), which could expose the investor to total or partial losses. The investor bears full responsibility for selecting the various investment opportunities and making the investment decision. Dinar also clarifies that it does not offer any investment products or services outside the scope of its authorized activities, and it does not guarantee the investor or provide any warranties of any kind, whether on its own behalf or on behalf of its affiliates, employees, or directors, regarding the insuring of any potential financial losses. Dinar is not responsible for the accuracy, completeness, or adequacy of any financial or non-financial data, whether related to sponsors or issuers of debt instruments, any borrowers, or any investment products offered through the platform.

إفصاحات السوق المالية

Dinar Investment is a closed joint-stock company with Commercial Registration No. (1010742917) and Unified No. (7025808135), licensed by the Capital Market Authority under License No. (37-24281) dated February 14, 2024. Dinar's paid-up capital is SAR 51,445,640. In line with Dinar's commitment to implementing all disclosure standards issued by the Capital Market Authority and in accordance with the Authority's strategic objectives to improve disclosure standards among financial market institutions, enhance market transparency, and strengthen investor protection, and based on the Authority's circular dated October 29, 2015, which mandates the publication of information and reports required for disclosure under regulatory requirements on the licensed entity's website, Dinar presents all such disclosures below, ensuring easy access for website visitors to these disclosures and any updates thereto.